Traveling to Italy, I bought the ticket through Delta (but the flight was done with KLM) they lost my checked bag after my Amsterdam connection. Upon arrival, I was told it might come the next day, but it only did, leaving us with clothes once purchasing new outfits. The lost and found provided the wrong airline contact information, and it took over an hour for my hotel to reach the right KLM rep about the missing bag.
When I contacted Delta, the airline I booked through, they claimed no responsibility since KLM mishandled my luggage. Both airlines deflected accountability. The luggage loss, lack of communication, and mutual blame-shifting made the KLM/Delta experience a complete debacle. I strongly caution against using these carriers if other affordable options exist to avoid similar frustrating nightmares.
Home KLM Cityhopper review by Lewis
