My first experience with Kenya Airways is sadly my last. Despite fairly decent cabin crew, I experienced a 5 hour delay from Johannesburg and a 10 hour delay from Nairobi during which their customer service staff at the airport were appallingly inefficient and even lying while being asked what was happening. A security door to the airbridge at Nairobi was left unopen and duty managers had to be asked to give announcements to passengers. It was the most terrible example of poor customer service from any airline I had in my 50+ years of flying. Shame on Kenya Airlines. They are an embarrassment to their country.
Home Kenya Airways review by Stephen
