Jetstar review by Ruby 2016-05-08

Flew JQ38 from Bali on my way back to Sydney. While on line at check-in I got an email advising my flight has been cancelled due to runway issues (not Jetstar’s fault) the email contains all the information required for me to rebook my flight and get reaccom. The number on the email I can’t reach so I tried another support line. I got Mark who assisted me and 3 of my other friends who are by the way flying to other countries to rebook our flights to the following day. He gave us options and allowed us to decide. We went out and ate dinner and came back to the service desk counter when the queue has gone. We were given re-accom to Holiday Inn for one night. Got to stay in a very nice beach front room, was given a $30 voucher for free drinks. Got to dip in their pool and walked along Kuta beach the whole day. As our flight is not until 1030pm, we asked if we could extend our room stay but as the rooms are booked/blocked, we were given the option to stay on another room for an add’tl $40 which was quite fine. Was given free airport drop off. Our emails indicated that we can reimburse $30 worth of food items. Yes I was inconvenienced but Jetstar’s duty of care is aces in my book