The hard service is fine. The airline sucks, overbooked flights. No online check in so you can’t get to the gate without being bumped. No attempt to find volunteers. No cares given for connecting flights. Back office leaves it to poor front line counter staff. Knowing in advance they could have warned confirmed ticketed passengers to make other arrangements in advance. Overbooked, denied service and the only compensation is a voucher. The Australian govt has know interest in holding them to account like the EU or US as they’ve been on the Qantas gravy train quaffing champagne in the chairman’s lounge. You can knock the competition but at least you’ll reach your destination. A low cost flight that is cancelled is not value when you don’t reach your connections and destination they can shove their vouchers where the sun doesn’t shine.
Home Jetstar Asia review by Daniel
