Cancellation nightmare!!!!!!!!
Never had such a horrible experience with an airline before. As we are leaving to the airport on a tuesday (JFK) for our Tahiti honeymoon, we get a call from Jetblue that out fight to LA at 4:15 had been cancelled due to possible storms. I call from the car and ask to be placed on the next available flight…..oh wait the next flight would be on a friday night…3 days later. I explain that we are going on our honeymoon and the response was that they couldn’t do anything.
We take our chances going to the airport, once at jetblue check in, we explain the situation that we are going to our honeymoon and that we have a connecting flight leaving LA, to please place me on the next flight. They go on explaining I had received an email from jetblue to change the flight if I wanted to because of bad weather…I go into both our emails to find such an email…and nothing!! I speak with the manager and she goes on saying that there’s nothing they can do because they are NOT afilliated with other airlines and they have no obligation to assist costumers on getting in their flights. The next flight they offer is a Sat–4 days later!!!! because all their flights are full.
We run from terminal to terminal trying to find and airline that had available flights, finally we are able to book with Delta for a 4:45 flight at $700 per person ( at this point I don’t care- Just get us to our honeymoon). flight leaves a bit late but we manage to get to our destination- No thanks to jetblue!!!!!I still don’t get how all other jetblue flights were leaving and our flight was the only one cancelled. ALL the other airlines were flying.
If you are planing a long trip, connecting flights, and expect to be on time—go with some other airlines. I can say that we will never flight with Jetblue again and all the people we know as well.Oh good luck getting a refund, I called and they can’t find my reservation!!!!!! how is that even possible. I’m putting a dispute on my card! ugh
