JetBlue Airways review by a 2014-06-10

I had so many issues with this trip I will never fly jet blue again. Jet Blue called to tell us our connecting flight was cancelled and we would now be in an airport for 12 hours instead of two, when we are flying with a one year old. They did this 5 hours before our flight. I had to call Jet Blue 3 different times for over an hour to find another flight. My call was dropped and their “great customer service” is not allowed to call you back. How are you about customer service when you can’t call back your customer?? So I was on the phone all night which ruined my first day of vacation in Punta Cana. On the flight back, the announcer said we would not be departing for another hour. Then five minutes later he started boarding with no explanation. People were confused and some ppl left to go eat. Wouldn’t be surprised if some missed the flight. Then, upon boarding they took our stroller like they typically do and said we would get it right when we came off the plane. We did not, and the captain said you can only get it at baggage claim because they forgot. He didn’t even try and get it for us. I had a surgically repaired knee and had to carry our carry ons and my one year old almost half a mile, stand in immigration with her and all the way to baggage claim. To top it off, some passengers upon departure started a fight, and were cursing expletives and threatening to punch each other on top of their lungs. The crew members stood around while us passengers had to tell them to shutup because we had kids that were listening. 30 MINUTES LATER a crew member comes and tells them the captain said they will be kicked out if they don’t stop it, so they were quiet. another 30 minutes later, after nothing was said between them anymore, the captain comes out and asks one party to leave the plane. they were not even the ones who started the fight, and the party that started it and was cursing the most was allowed to stay on the plane and fly. ridiculous, I never had such a bad experience and will never fly JB again.