My wife and I purchased Business Class tickets but were downgraded to Economy due to aircraft availability during tourist season. We were informed that we are entitled to a refund in accordance with Article 10 of Regulation (EC) No 261/2004 on air passenger rights: 50% of the ticket charge within Europe of more than 1500km. This is the second time this has happened to us on this trip, and we feel it has broken our trust. Buyer beware…Icelandair treats its customers as numbers, as Iceland’s chief means of income is tourism. They don’t care about YOU; they care about your money.
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