Worst website and worst legroom ever. Online check in worked fine for outbound flight from Lyon, but was unable to check in online from TFN despite repeated attempts. Called customer service and they told me I could use airport check in at no extra charge (online give you 50% reduced baggage fees supposedly). When I arrived at the airport I was told that I would be charged the full amount and that customer service apparently provides this misinformation “all the time”. Same thing appears to be happening again today. Clearly website issues. Tried to enter a complaint in the complaint seciton online and that form didn’t work either.
Also worst legroom I’ve ever experienced on a plane. I’m 6’2″ (1.88M) so I’m used to cramped airline seating, but there was absolutely no space between my knees and the seat in front of me despite being all the way back in my chair. The carve out in the back of the chair in front allows for a smaller seat pitch but also locks in my knees so that there are no position options. Felt every movement from the passenger in front of me, who of course had absolutely no way of leaning her seat back. Avoid if at all possible.
Home Iberia and Iberia Express review by Jorg 2015-12-31
