Hawaiian Airlines review by Mariano

DO NOT BOOK A HOTEL THROUGH HAWAIIANAIRLINES.COM
I booked a hotel after booking my economy (main cabin) fare, and selected my seat. After adding my hotel, they booted me out of the main cabin into main cabin basic. Despite no warning on the website, my booking was now under the control of a completely different company. Despite talking to three representatives and one supervisor (Ada), they were rigidly unable to help me. I could not even pay to upgrade my seat. I was stuck with no help from any service personnel at Hawaiian Airlines. And I am a Pu’alani Platinum fyler! Immagine how they treat their other customers! I will slowly migrate my spouse and I back to Delta Airlines where we always received top customer service. #fakealoha