Hawaiian Airlines review by Jane 2016-05-05

We booked our seats in October last year on a one-way flight on Wednesday 4th from Honolulu to Sydney HA451 with extra comfort seats in rows 11A&11B. The cost approximately $1,995.00 for both seats (yes one-way!!). We were seated directly behind the three business rows front of plane. It became very obvious very early into the flight the difference in how cabin staff treated business class to economy class passengers. Lunch was a heated meal which consisted of rice (very dried out) and some sort of stir fried pork (no choices) and no mention of what we were being served. This was accompanied by a glass of wine and dessert a small slice of cheesecake. I had to ask for coffee and was handed a paper cup with coffee and milk from behind my seat like I was some sort of nuisance. There was mention of some snacks available. Entertainment system didn’t work and couldn’t be rebooted. I was so hungry after 7 hours flying and shocked when dinner was offered to us only a chilled sandwich with processed chicken and cheese in one half and egg in the other with a sweet small biscuit that was very hard to eat. The Captain never welcomed passengers aboard or ever thanked us at the end for flyingHA