On the 2nd leg of the journey from Bahrain to Manchester, passengers were notified via sms while at the gate, with 10 mins to scheduled flight time, that the flight would now be departing at 8.30am – almost a 6 and half hour delay.
There were no apologies made by Vulf Aie for this significant time delay, and no representative for passengers to talk to.
Passengers were finally informed that they would be transferred to a hotel, at 5am they arrived at the hotel to be picked up again at 6 15. The only food or beverage offered was a bottle of water per passenger.
Iit was unbelievable how poor the customer service was. Travelling with an 8 and 18 year old and only be offered a bottle of water in that whole time was nothing short of disgusting.
When passengers finally bearded their flight. There was no acknowledgement of the delay by the captain. Again, the casual response by Gulf Air was unbelievable and unacceptable.
Of course delays can happen, but how an airline responds to a delay makes all the difference to passenger experience. And this ws quite frankly embarrassing on Gulf Airs part.
