my grand mum is currently travelling with Fiji Airways and I must say they are very ordinary. The company rescheduled the flights without informing us or other passengers who we saw at the airport.
we had to chase them up to book accommodation as there where 12 lay over at LAX and 10 hours at Nadi Fiji.
my old granny who is 81 and travelling alone can not be contacted as Fiji Airways are unable to advise me as to which hotel they have taken her in LAX. (or worst did they even book any reservation?) I have been on the phone few times talking to the Fiji Airways help desk the 1800 number. initially they said I will get an email confirmation of my granny’s accommodation, this was over 48 hours ago and when I call back they tell me they cant help!
I don’t think that Fiji Airways are very professional or helpful even when it comes to assisting with passenger enquiry.
For all of those who are travelling with Fiji Airways please check with them constantly for any flight changes as they usually leave you high and dry.
I hope someone from Fiji Airways reads this and realise how there system is not working for the customers or there family.
I am still trying to locate where my granny is 🙁
Home Fiji Airways review by h 2014-04-04
