Hi, we travel from Syddey to Bangkok and return on the 4rth of August and 12th of August 2014. Flights were: EK 419 – EK 418.
Our experience was very bad and we will never travel with them again. Here is why:
We booked this flight in February from the travel agent, and I explained I needed a window seat due to a medical condition. They said I had them booked, I rang the agency again one month before flying and they called emirates to confirm again my seats. We arrive at Sydney airport 2 hours and 15 minutes prior departure, there were two people free and they were talking and we had to force our way into the checkin. She gives us out tickets, I ask if they were the seats I prenooked, and with poor manners she told us: ‘ you better go that counter cause you are not even sitting together!’ We go to the help counter and they said that the seats were not guaranteed and they give us 2 seats just in the mid raw. Shocking. Then we go on board and we see that the right side was getting menus. I asked for a menu 3 times, I never got it and no one was able to tell me what was on the menu, at least! Very bad customer service. The seats were very narrow and uncomfortable, the crew was rude. Horrible airline. Used to be much better.
