Recently returned from a trip to South Africa for safari. realized upon arrival at outfitter that Emirates had damaged my luggage. This is a 1750 Pelican rifle case, the same model the military uses, and upon inspection, one of the rifles was damaged. damage to anything stored in this style case was purposeful as it takes a great deal of force to do so. With no ability for contact where i was, I made contact with emirates within 7 days of arriving home, within their 7 day policy. i was told that because I did not contact emirates within 7 days of arriving in Africa, during my 10 day hunt in the bush with no way to contact emirates, they are not r4sponsible. furthermore, they did not deny they damaged the luggage, just that they are no longer responsible.
Furthermore, the flight home was delayed because 1 passenger needed to debopard in Tambo. that delay put us in Dubai 30 minutes late, still 1 hour before our connecting flight took off. We were stopped at the gate by emirates personnel and told they were” calling in our boarding passes”. that took a few minutes and we were finally escorted to the departing gate. We were then told, “sorry, gates closed” We were not allowed to board
