Emirates review by Bita 2016-01-19

We had 8 hours connection in Dubai airport when we were traveling from Washington DC to Tehran. The rules said that they will accommodate those travelers whose connections are +6 hours. So, we went to the customer service and asked for it. The lady was so rude and it looked liked they are not being taught to behave like a customer service (at least be polite to people). She said that you had to reserve the accommodation before your flight. Although it was written no where on the ticket confirmation, she insisted that you had to check all of our website which takes at least 10 hours of web surfing (she probably assumed that I have no job to do and there is enough time to check the whole website!). Then she said if you want a hotel room right now, you should pay for it. We asked about the fees then she refused to answer initially. She said I have to see your passports (!!) before I give you the quote. That was totally weird!! When she saw that we have Iranian passports she said $250 (seriously?! I can book a five star hotel in the US with that money!!), without looking inside. So, she quoted us based on our nationality. This is called discrimination that I have not seen anywhere else