My flight from Las Vegas to Zurich in July 2014 was completely inacceptable. We had to wait for almost 4 hours on the tarmack due to technical problems with the fuel system (without the airconditioning working properly). The crew seemed absolutely out of their depth. When the flight was finally postphoned to the next day, it took hours for them to get us into hotels. We were not given the information sheets on passengers’ rights and no food/drinks/possibility to make phone calls were provided.
The flight on the next day was delayed again. The flight itself was average, with service below standard. Despite the really expensive tickets, alcohol is not included.
I am well aware that technical problems can occure with any airline, but the difference in quality is seen by the way the airline in question handles the situation. So I would really avoid flying edelweiss again because of their appalling costumer service.
Home Edelweiss review by Eva 2014-08-30
