Delta has the rudest, most condescending staff I have ever encountered. From the lack of signage and direction inside the terminal to the apathy and ambivalence of the supervisor and all staff members, I will happily travel on any other airline before driving or walking to my destination to avoid Delta. We arrived 3 minutes late to check our bag due to misdirection and watched the available representative sit behind her counter and take a drink. When we helped, the clerk told us not only could she not check out bag but that it could not be sent on a later flight. We booked in advance, upgraded our seats and were treated with contempt and indifference. I will always be grateful to the supervisor, John, at LAX for showing me what Delta’s true core values are. Disregard to customers, lack of service and a utter lack of professionalism. Every passenger deserves to be treated with respect and dignity, and there are plenty of airlines that will accommodate my needs without sacrificing basic customer service.
Home Delta Air Lines review by Katie 2016-05-06
