This review is not about the flight but about the airline on-the-ground costumer service. Flight 4952 got delayed and I missed my connection to SLC (flight 1352). Your red coat Rana Abdelhalim accused me of this being “my fault” therefore I was eligible for a hotel voucher. Even one of the other officers present told her the flight came delayed and she argued with her. She was dismissive and sarcastic during the interaction and one one point mocked me because I said it was in inconvenience for me. I went ahead and had to spend $250 in a rental car plus$100 in gasoline and $50 in food/ drinks to drive OVERNIGHT all the way to SLC (800 miles). Delta Airlines needs to improve its employees costumer services skills.
Home Delta Air Lines review by Andrea
