Cathay Pacific review by Robert 2016-04-01

Traveling public be warned, I used to believe Cathay was a good airline — not now. On check in at Brisbane having booked Premium Economy because Business was full we were told we had been down graded to economy due to a different plane being sent over. Cash compensation and a upgrade voucher was offered. The flight to Hong Kong was terrible. Now on our return our Dragoon Air flight into Hong Kong was five minutes late. A Dragon Air representative was waiting for us and four others only to tell us that we wont make the connection. We convinced her to try and we ran through the airport to get to the departure gate for our flight back to Brisbane. Arriving with twenty minutes to spare we watched the plane being loaded but they wouldn’t let us on. The Cathay girl at the gate desk had no interest in our request to board and literally walked away — very rude. Asking for a manager we finally spoke to one who arrived after the plane taxied out. Re-booked on a Qantas flight Cathay refused to pay the Business class fare despite us holding a boarding ticket for Business Class with Cathay. No compensation or apology was offered by Cathay. Cathay don’t give a damn, offer no help and are rude.