My flight from New York to Hong Kong was cancelled due to airplane technical problems. Due to this delay, I missed a connecting flight and a prepaid hotel expense. Cathay Pacific agents assured me that I would be reimbursed for these expenses.
It has been about two months that I am calling and writing Cathay Pacific on a weekly basis, trying to figure out who I should speak to for a reimbursement. Every time I call, it’s like starting a file all over again from a blank sheet. I have to retell the entire story, re-email the documentation to a different email, and be promised once again that I am in good hands. I am never given any file number or case number, and miraculously, no employee there knows who the decision maker is for reimbursements. They just tell me to resend the email. I never even get a receipt confirmation from my emails.
