British Airways review by kashif 2014-07-11

Flew from Edinburgh to London city airport to catch connection to my home in Zurich. Plane type Embraer 190. However, on landing at gate 25, passengers cannot disembark until other planes close by have taken off or landed, causing a delay in getting off the plane. A passenger then is required to walk the entire length of the airport, through baggage claim and then exit to the non-flight side. Climb stairs and go back in through security and x-ray. the queues are long and there is no concession for connecting passengers. then walk back through the entire length of the airport with the addition of negotiating a maze of shops and restaurants. I therefore got to my gate a couple of minutes late. Despite the fact that i can get on the plane with no issues. The dispatcher refused to let me on the plane, and removed my bag! Acting as if I am a bad school boy and deserves detention, not a paying customer! She even told me that her system told me I had just got off the same aircraft and that I was in the airport passing through security, and that they could see me on cc-tv. I found this unbelievable. I then again have to walk the entire length of the airport to exit and see customer services after waiting for my bag at baggage collection. Customer services inform m, after discussing with the same dispatcher by phone, that they consider this to be my fault and therefore will not put me on another flight and will not provide me with a hotel room either. Rules they state….and they claim on their adverts that they wish to serve. I am told I can purchase a new flight and go to enquiries to complain about the queues and to locate a hotel. No help at all, their attitude was also smug as they were clearly delighted to have me stranded. I promptly walked over to Swiss air desk, where the lady quickly sold me a low cost flight, despite the fact that the plane was due to leave in 45 minutes. They then quickly checking in both my bags and escorted me through security so I would pass through quickly. This BA is service!