flight from US city to Heathrow T5 for transit to Naples; Milan to T5 and back to US city. BA website for online check-in not working as per standard SOP for many airlines. Fee required to select seats. Aerobridges must hate BA planes. Besides the US city, none worked in Europe or BA went cheap. Seat planning is atrocious. Was seated with anti-social parents with kids at my front and back on return. Hellish flight, hardly got sleep and attendants did nothing to curb noise levels from this family. Would not select BA again.
Home British Airways review by GORDON
