Delayed flight, long wait in transit for over 12hours with a senior and 6 children, no empathy only to be informed two of us couldn’t board the connecting flight due to no e-visas which wasn’t accounted for at boarding from home country. Stranded in London for 3 days with no bags. Wife and children separated from me and stuck in another country all alone. Extremely rude staff. When filed a claim upon my return all they did was apologize for their rude staff and inconvenience and ask for receipts as proof which I didn’t have due to the chaotic nature of the journey and therefore they denied my claim with no compensation. I don’t understand how they expect 9 passengers to have lived unexpectedly in foreign countries for 3 days without any expenses? Shame on BA because I will never fly with them again. They did nothing to make this matter right.
Home British Airways review by Alireza
