The Worst Airline Ever- Customer Service and Animal Policies.
I traveled from Lima-Trujillo on Dec. 22nd with a lady who had a cat on her lap during the flight. The fligh hostess did not say a word about it, she smiled at the passengers all time but did not redirect the owner to keep her pet on its bag and under the seat.
Avianca policy says:
http://www.avianca.com/en-sv/travel-information/plan-your-trip/special-services/pets.aspx
“You can travel with your pet as carry-on baggage as long as there is enough space to fit the pet container under the seat in front of yours.”
My child and I, have cat allergy. We had severe rash after landing affecting our health and our family trip vacation. The animal was not safe on its bag and passengers were exposed a possible unhealthy situation.
On Dec.28th my family and I, were waiting on line to be checked with our lugggage from 8:25am. Our flight was scheduled to take off at 9:10am.
The front desk male was very disrespecful by yelling at us while in line ” You are not traveling, you missed your flight” I waited for my turn, and this person was very rude, he did no offer any solution to “I, the costumer” The worst ever.
