American Airlines review by William 2016-07-02

    243
    July 02, 2016

    I left our iPad on our flight 5078 from Lexington, KY to Charlotte, NC. on Monday 6/27/16 I realized after we arrived at our gate (C30) to the connecting flight to Baltimore, MD. I asked the gate to call over to our previous flight at gate E10 and check for it. The attendant at the old gate confirmed they had our Ipad and we could come get it. Unfortunately, we didn’t have time to go back and get it as our new flight was boarding in 10 minutes.

    Our previous flight was delayed and we only had about 30 minutes to make it to our connecting flight all the way across the airport . At a brisk speed, we barely made it with 10 minutes to spare. I knew there was no way to go back to get our ipad and still make the connecting flight. Therefore, I asked them to turn it into lost and found and I would call the next day to arrange for it to be shipped to my home. It was nearly 11:00 pm and there wasn’t any other flights out that night to Baltimore.

    After 38 calls later over 4 days, I have yet to get in touch with anyone. I have left numerous messages with them and followed all of their procedures to no avail. I have turned the Ipad into lost mode and it’s offline which isn’t surprising. I t