American Airlines review by V 2016-04-14

On April 9th, last day of my trip, I woke up late, credit card broke trying to pry open frozen gas cover like an idiot, nearly wrecked the rental on the highway due to ice and snow, & I ended up missing the flight b/c I had to drive at least 30 mph on the road to avoid crashing. Agents at the check in were a bit rash on helping anyone. More like robots. Didn’t care I was crying and just having a horrible morning. Got put on standby with 2 connecting flights. Flight 2023 from Chicago to Phoenix – crew members David and Casey were on board and in the very back as passengers were loading. I walked towards them to try to get to the lavatory to just freshen my face and Casey noticed I was in distress. They both made my flight much more pleasant with listening ears and warm hugs. It was nice getting to know a little bit of the people we all take for granted. They could’ve just “did their job” and not care what’s about other peoples worlds, but it was nice to see AA redeem the bad reputation I’ve been hearing so much about and yes, has even one time experienced. I would fly AA again because it’s nice to know not all of AA members are a**holes. Thank you David and Casey 🙂