American Airlines review by Toni 2016-03-02

Please don’t ever lose an item on an American Airlines Airplane. I realized after landing in Miami that I had dropped my phone on the plan (Flight 2059). I went to the AA information desk and they told me that the plane was on its way back Charlotte (which seemed like a very quick turn around and I highly doubt that AA is that efficient). I was told that I would be able to retrieve my phone at Charlotte Airport when I return. I did file a lost and found report with AA on their website and got a generated e-mail that stated I would have to contact the airport. A week later when I landed back in Charlotte I went straight to the AA counter in the baggage claim area. I explained about my phone and the first thing out of the girls mouth was that I would need to come back in the morning because her supervisor was not there. I told her that I lived 2 hours away and it was impossible to come back in the morning. She then proceeded to spend the next ten minutes going through the computer system and finally told me that she did not see a phone matching my description. I have called AA at Charlotte Airport and all you get is a recording stating to leave your information.