Booked a round trip flight in Oct from Phoenix to Miwaukee, then back to PHX on 12/28, and becuse of a snowstorm in Mlwaukee that we ALL had a three day heads up to plan for, our flight was canceled. That’s fine, we get that you can’t control the weather. What’s NOT fIne however, is the fact that we were NEVER contacted by the airline, nor we booked on another flight! It was not until we actually reached an agent by phone after calling ALL day and waiting out a 2 hr & 37 min hold that we were told we couldn’t get a new flight until Wednesday (today is MONDAY), which would be an 11 hour trip as opposed to the non-stop we originally had. In addition to that, apparently I was booked alone on that flight, while my husband wasn’t booked at all!!! We also let them know that as of tomorrow we’d have two unattended dogs at home, as we only hired an in-house sitter until our scheduled arrival, but that could NOT have mattered ANY less to them, judging by their “we can’t control the weather, so call somebody who can” and hang up.
We have now incurred an unexpected $1350 for tickets with another airline, $250 for two nights hotel, and $500 for our original pet sitter to find a replacement.
Home American Airlines review by Sara 2015-12-29
