American Airlines review by Rachel 2016-06-22

Going home from Reno to Honolulu like any other flight was fine till we stopped in LA and made a connection. The plane was boarding and myself my mother and my Baby girl (that I was wearing) were ready to go since we were up at 4am that morning. Almost up to board and the American Arline’s attendant offered if anyone would like to stay behind they will offer an $800 voucher. I thought wow I could really use that we stepped out of line and asked the woman taking boarding passes who do we need to see. She pointed to the lady that made the announcement. I stepped over and nicely said I volunteer. She took a phone call and said hold on. I patently waited. When she finally got to me she asked what I needed and I said I volunteered she replies with “no you didn’t” an argument aroused and I spoke with the supervisor long story short I had a very nice gentleman speak up for me and tell the supervisor he heard everything and I did volunteer. I was called a liar in her own words and was told I’m not getting the voucher. Why would I step out of line? And with a crying baby? At the end I was in tears from feeling disrespected and hated that they thought I was being dishonest. Even with proof