Terrible experience my husband and I went on emergency leave from a forward deployed location home for my grandmother’s funeral. We arrived around midnight the night before the funeral and they had lost our bag. So the day before the funeral we had to run around town to purchase clothes we only had what was on our backs. It took them ten days to acknowledge that they had no idea where my bag was and another five to get a settlement which was only 3,400! We were on leave for 30 days and spent well over 1,000 in clothes, shoes and toiletries to include hair products. I sent them all the receipts and filled out my claim. My bag included my dress blues which were worth 1,200 not including ribbons and insignia. They refuse to discuss my claim any further and have been very rude as well. DO NOT use this airline this is no way to treat a person or an Army veteran. I am truly disappointed and angry I was not fairly compensated at all and I was treated horribly! I will write a review on every blog website and search engine no one should fly this airline horrible horrible service! I was flying the second leg of my journery to Mississippi from Seattle.
Home American Airlines review by Melanie 2014-09-10
