WORST CUSTOMER SERVICE EVER! Clueless desk clerks 1/9 because that’s how many we had to deal with for 1 flight from DC to Barcelona and it took 2 days to get to Philly to encounter the ultimate last straw. No accountability. When we FINALLY boarded on day 2, we sat on the tarmack for 30 min because there were 28 passengers and should have only been 27. ADDITION, we are talking basic ADDITION of 28 passengers on the manifest. Ridiculous. But after arriving and being told “don’t worry all flights are being delayed so you will be ok.” Gate E8 take a shuttle to gate A8 run to gate 20 plane still their door closed. Go to gate A 25 they can help you. No you need to go to B14 to reschedule for the 11:08 London to Barcelona flight. Arrive at 10:13 to the customer service line extending from gate B5 to B B14 and still waiting at gate 11 at 10:41 pm. NOPE NEVER AGAIN AMERICAN AIRLINES.
Home American Airlines review by Maria
