Rude, unhelpful staff. My flight was delayed til morning and they did not offer me a hotel. They said “all our hotels are booked. If you get one, you can send your receipt in for up to $75 refund” Really?? I ended up sleeping in the airport until morning, when my flight was delayed again for a short time. No one communicated with me properly, and I did not feel that American cared at all. I will not be flying with American again.
Home American Airlines review by Lynne 2016-02-19
