American Airlines review by Kristie 2016-06-20

I am only giving one star because there is no option for a negative rating. This airline is nightmare. Our connecting flight from Charlotte to San Juan left late and then turned around half way to return to Charlotte because it was more convenient for the airline to service the plan there. We had to fly around and burn fuel before landing. We arrived in Charlotte at about the same time we would have landed in San Juan. As a result, we missed our cruise departure. The AA staff in Charlotte was incompetent and rude. We were then routed to Philadelphia and to ST. Thomas to catch our cruise a day late. They assured us our luggage was transferred to the plane headed to Philadelphia. It was sent to San Juan- where we were no longer going. Once we finally arrive in St. Thomas after two days in airports and on planes, our luggage was once again not where they said it would be. The AA representative in St. Thomas pretty much told us our luggage was our problem. After refusing to be turned away and pointing out they lost our luggage, she reluctantly called and found out another airline flew it from San Juan to St. Thomas. We missed a full day on our cruise vacation, a port of call, and prepa