American Airlines review by Jourdan 2016-04-19

DO NOT FLY AMERICAN AIRLINES!!!! I have had the absolute WORST experience out of the other 3 carriers I have flown before. Their customer service is almost non existent and they will just rip you off and not care. I had a connecting flight in Miami, FL that THEY scheduled for me, which boarding time was at 8:59 pm and departing time was 9:29 pm. My first flight to Miami landed ON time at 9 pm, by the time I was actually off the plane (I pack very light and had one small backpack) it was about 9:07. I literally RAN to my connecting flights gate to make sure I got there in time to check in and board to return home. When I approached the gate (at 9:15), the gate worker asked aloud if anyone was next and after I said that I was on the flight he responded very rudely “too late, go rebook at the rebooking station” and as he said that he printed out a boarding pass and handed it to a girl who was on stand by with her boy friend, also on stand by. So he basically did not want to undo what he had just done, which was give MY seat away when I got there when I was supposed to be. The lady at the rebooking station then tried to CHARGE ME to rebook for something that was not my fault!! I was st