American Airlines review by Emma 2016-02-06

I was supposed to fly with AA for a short trip and all ready for my flight, but when I got up there the guy told me there weren’t enough spots on the plane when I had purchased my ticket a month in advance. He told me to go talk to the people at the desk from AA and showed me where. 1st: he led me to the wrong desk making me wait in line for 20 minutes to have this other guy tell me I need to go across the st. Then when I get to the “right” desk I told them my situation and the lady tried charging me $75 and a night in the airport with no offer of a hotel for the next flight in the morning. They were then telling me I “missed” my flight and that it was my fault when that is clearly not what happened. I requested to talk to someone else and another lady issued me a standby with a stop in Chicago. The flight in Chicago only had 4 seats open when I checked and AA are terrible at updating the info that being said they were bound to fill up by then so I ended up not going to have the same experience with them in Chicago. I wasn’t offered any money back in return. All I can say is I’m extremely disappointed and with my AA experience and will no longer be flying with them ever again.