American Airlines review by A 2016-04-24

This is about American’s 787 business class product. After three 787 round-trips from Santiago to Dallas I have a few observations. Overall service the usual American, good but nowhere near international class. Now for the 787 itself, just my personal opinion. To like: great cabin environment with higher humidity level; all aisle access from b-class seats; flat beds; privacy with the seat pods. Not to like: Aforementioned seat pods which are cramped, claustrophobic, with tight foot space, and worst of all, a console for the seat controls that you continually bump with you elbow, etc.; Seats in pairs one each facing forward and backward and connected so your adjacent pax and you feel each other’s every move; the great 787 windows partially blocked by said seat console and if facing forward you are too far away from the window anyhow. Having tried six different seat locations throughout the business cabin, I’ll opt for window seats 6A/6L. Bulkhead facing backwards….more space in general and no feeling anyone moving in a connecting seat. Close to theTo summarize, a wonderful aircraft that is configured to make it so-so. For this frequent flyer, I prefer the old 772s.