AirAsia Thailand review by Pwint Phyu 2016-01-25

We bought 4 tickets of flight no. FD3003 travel to Phuket from Bangkok on 26 December 2015 without luggages. Every passengers can carry 7 kg on hand but my kids are still young(7 and 4 years) and thus we prepared 2 hand carry bags (15 kg for total).The problem started at on board at gate number 31.The staff at boarding gate told us to check-in our bags and we explained that we have extra empty bags and thus we can transfer to them. But she shouted and said our bags must be checked-in. We said we don’t have any other stuffs to carry but she kept our passports and refused our request. She shouted us very angrily in front of many people. Finally, we paid 2000 bahts for 2 bags to checked-in. We feel that it is really bullied our rights to carry 7 kg hand carry for each person and unfairly taken 2000 bahts. Moreover, the staff at the gate is very rude and we requested Thai Airasia to take an action to that staff. But, Thai Airasis did not take any action to that staff according to the reply from their customer care staff .If they do not take an action to the rude staff, I’m sure other budget airlines(e.g Nok air) will take over their markets in the future.