Bali – Perth Airbus A320
after paying almost the equivalant of an extra airfare for the “red carpet lounge” we received our boarding passes.
2 adults 1 child 6 years 1 child 2 years – all seated separately mum in the front, 6 year old 10 rows behind mum, dad another 8 rows and the 2 year old seated by himself another 12 rows behind dad in second last row of plane.
Air asia staff did not care and kept saying the crew will fix it when you board. The crew said they would fix it after takeoff but we had to be in our seats for takeoff (imagine a 2 year old by himself at takeoff surrounded by strangers!!! really)
the crew didnt fix it or even offer. we were ignored and had to sort it out ourselves with both kids crying.
on the way over to bali we were told to move as we had a child in an exit row!
Great way to end our Holiday Air Asia – never again
