on 5th February at Chicago, Flight AI126 was delayed at Chicago, with departure at 19.30 instead of 12.30, with change in connection at Delhi airport for Kolkata flight from 1730 to AI401 at 0650AM.
We were promised a hotel accommodation at Delhi airport by the Air India telephone operator at Chicago, and also check in counter at Chicago.
On arrival at Delhi airport at transfer desk at Air India- it was another story. There was lot of confusion. We were told to spend night at airport- were told that it will take 2 hours to look for hotel, and we have to return back to airport by 3 am for 6.50 flight. 4 Different AI employees looked at Boarding pass at different times. Rohit was an employee- who challenged me to complain against him, and made us wait at airport. and then got us hotel at 12 midnight, with 2.5 hours wait and aggravation at Delhi airport for no reason. That kind of service especially to business class passenger is unacceptable from Air India.
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