I travel by Air India rarely. But decided to try it since the Tatas acquired it.
My flight on November 1, 2022, AI 905 Dubai – Chennai was very comfortable in seat 2D.
Of course the plane was very old. The saftey announcements were antiquated. Entertainment systems were absent. And the seats had limited reclining.
But the ticket was cheaper by 40%! So I was happy to accept this shortcomings. And the plane was on time.
However, the seats were clean. The 2 lady flight attendants were very attentive and empathetic, not just to me, but to all passengers.
I had ordered a gluten free meal and they made sure I was comfortable with it.
They served and helped as if it was natural to them. On other airlines, the flight attendants mostly behave as if they are doing you a favor, that they are very busy and you are a burden, even in Business Class.
But these 2 ladies were a credit to Air India. I don’t know their names but hopefully Air India will commend them too.
