We went from San Francisco to Bejing to Delhi and back. On the way in to Delhi our flight was cancelled due to bad weather (at least that was the explanation). No one told us what was going on — they refused to even tell us basic information about where we might be spending the night. The airport staff was rude and unhelpful.
The same story was repeated on our way back. The flight out of Delhi was cancelled. At Delhi they told us it was because of bad weather in Beijing and in Beijing they told us it was because of bad weather in Delhi. Once again, they did not communicate at all. They did not tell us when we might be flying out, they did not tell us where our bags were. It was as if they were trying to be opaque and unhelpful.
We will NEVER take Air China again.
