Air Canada review by Megan 2016-03-08

I moved to Sydney from Canada and flew with Air Canada. I had my carry-on luggage approved at the beginning of my trip with the proper tags. On a connecting flight, I was told I would have to check one of my bags at the gate because the plane was full. Once on the plane, the plane was not full at all.
Once I arrived in Sydney, my bag checked at the gate did not come out with the rest of the baggage. I spoke with 5 or more airline reps to try to figure out what happened to my bag over the course of a couple days and received different answers each time. In the beginning my bag was just missing and no one could tell me where it was. Later in the week I heard varying other stories and eventually realized my bag was just not put on my flight at all. I understand that airlines cannot always fit all baggage, but the least Air Canada could have done in this situation is to track where the bags are in order to avoid unnecessary stress. My bag was eventually found. Still have not been reimbursed for missing items as promised and have only received an apology for the inconvenience from Air Canada. Avoid at all costs.