Air Canada review by Danielle 2016-01-09

Bad experience with them in Montreal, initial flight was delayed 4 hours causing us to miss our connection. We were then advised to speak to customer service to sort out this issue, and after waiting two hours were lied to – the manager in Montreal guaranteed, in person, that the delay was not weather related and that when we arrived in Chicago we would receive a hotel voucher for the night. We took the late flight out of Montreal and were met with no help at all in Chicago – no voucher, and we were told it was a weather delay by the Air Canada staff so they didn’t owe us anything. As a result we spent the night in the airport, waiting for the only available flight at 6am. Also, every member of the staff spoken to in Montreal was rude – while waiting in line, the customer service employee was unacceptably rude to everyone, continuously. I watched her raise her voice and verbally attack several customers while avoiding every question asked. Each customer she helped took over 30 minutes, and was always passed off to another employee. In the end, my family and I did everything right and when Air Canada ruined out travel they did literally nothing to fix it at all.