Horrible Customer Service! AC 739 from YYZ to SFO on Jan 6. First, flight was delayed by over an hour, of which one of the reasons was issues with cargo. Then, both of my checked luggage did not arrive. Clearly, they took both off (as there were many other passengers without their checked luggage). Anyway, I wrote that I had perishable items and it was noted to rush delivery. The luggage came the next day at 11am (via online tracer) but to my astonishment, it was put on Fedex next day delivery when I live 30 mins drive from the airport. I tried emailing and calling to get my luggage sooner but with no luck. The bags came 27 hours after it arrived at SFO and of course, everything did spoil. I still have not heard back from Air Canada after 2 days. Waiting times to call customer service is 1 hour and then the phone just hangs up. It’s just unreal to think they send these delayed bags via next day delivery when anxious passengers are eagerly waiting on their missed bags. Other airlines deliver within hours via private service.
Home Air Canada review by Chris 2015-01-09
