Aeromexico review by Michael 2016-02-02

Flight was cancelled twice due to weather and called to reschedule my flight. Was told the next available was in 2 days.. Scheduled this flight and called back 10 min later to see if I could catch a flight from the US to my connection. Was told it would cost twice as much as the total of my trip even though online I could verify it was cheaper and was offered a flight the next day which I would have to pay a “difference in cost” which would also cost me more than the total of my current trip. Asked why I was not offered this flight when I had initially called and was given the run around. If I cancelled my trip I would not get any money back and would only get a credit. I had also upgraded to premier class days before over the phone with one of their agents and was told a total of $125 but my card was charged $215. When I complained to customer relations they denied it stating they only show a charge of $125 and I would have to send in my bank statement. I sent in my bank statement and have not heard a word from them in almost 2 months. Tried calling to see if I could get in touch with someone regarding this issue but the only way to contact customer relations is via email.