We had 2 bad experiences at the Mexico City satellite airport of Santa Lucia (NLU). The first flight was chaotic with no pre-boarding or even standard zone loading. Fortunately, several gentlemen DID WHAT THE AIRLINE DID NOT and waved my amputee husband and me to the front of the line. On the second flight, there were no zones or even pre-boarding. 20-30 passengers were placed at the front, ignoring those who actually needed pre-boarding and those who were paying Premier, both of which we were. When seated, we watched as several economy passengers jammed their crap in the Premier overhead bins. Result? Hubby’s carry-on-the one that held his medications — was scuffed and badly jammed.
I wrote to complain and got the standard “too bad, so sad” letter in return. While I was looking for a small compensation to acknowledge that they did not deliver as promised, I got a form letter than any trained lizard could, and did, write.
We will look elsewhere in the future and heartily recommend that you do the same.
