Lux

    from United Kingdom - February 12, 2024

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    1- Most of everything about SA are overrated. SA seems to spend a lot of money on advertisement and creating an artificial or fake image of how good it is. But the reality is the opposite.

    2. From booking to lounge experience to in-flight service to post-flight service, it’s all disappointing quality. It’s all at the surface and for appearance, but substance or sincerely. Even the smiles from FAs are fake!

    Lux

    from United Kingdom - February 12, 2024

    Flew Business Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Not worth it. I once thought this was a great airline but it turned out to be a disaster. Most of those positive reviews about Singapore Airlines (SA) turned out to be untrue. SA seems spend a lot of money on advertising, but it’s all hollow. The true value is very poor. Customer service is far worse than what they project (advertise) to be.

    Gary

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have always rated Sing Air highly, efficient, clean, and excellent service however Cairns to Singapore is a definite exception. 737 max is cramped and barely suitable for a 6-hour + Trip. A full flight with only 2 rear toilets is a huge issue, with continuous lines stretching down the cabin and the passengers at the rear half of the aircraft understandably getting agitated. By 2 hours out the toilets were disgusting. The seats were uncomfortable and numbing. Very unsatisfactory flight not reccommended

    Lee

    from United Kingdom - November 24, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    it appears that Singapore Airlines slogan “Placing you at the heart of everything we do”, only applies when you are actually travelling, any customer service does not extend to dealing with complaints regarding delays quickly and efficiently. We were delayed 24 hours in September 2023, and we are still waiting for the airline to resolve and comply with UK civial aviation rules regarding compensation.

    Charles

    from United States - August 31, 2023

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Singapore Airlines is rated as the best airline in the world, but their customer service has to be the worst I have dealt with.

    Singapore Air neglected to confirm my connecting flight with their partner airline, causing me to miss my flight to Singapore. When confronted with this, they offered to rebook my flight for later that night for a $400 fee and a downgrade in cabin class. Not only did they force me to pay a premium, they did not refund me the cost of the cabin upgrade that I paid for.

    I could never speak to a manager – none of my emails have been returned. They were able just to do whatever they wanted to me, and I had no power at all. Now I am going to miss my first day of my new job, I am out $400, 70000 points, and all of my stuff is in Singapore without me, and there is no option to do anything about it.

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