3.8/10

    From 160 passenger reviews

    Kyle

    from United States - November 12, 2023

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    They got me to check in online and then told me I had to go to the counter anyway, even though I wasn’t checking any luggage. They should really tell people ahead of time that they can’t get an online boarding pass or use a kiosk, so they don’t waste their time trying 🙁

    Judi

    from Australia - May 4, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had a great Singapore Airlines experience last year flying Sydney to Heathrow via Changi so booked with them again for March 2023.
    E ticket stated 4 flights with Singapore Airlines but Sydney to Changi turned out to be Scoot.
    Very bad experience. Old plane with hard seats and no cushion.Arm rest broken and patched with sellotape. One poor quality, complimentary meal and drink and after that everything had to be paid for, even drinking water. No inflight entertainment. This was an 8 hour flight!!
    Arrived at Changi feeling tired and uncomfortable, with another 14 hour flight ahead of me.Would not have booked if I’d known.

    Vino

    from Japan - May 4, 2023

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Changed my flight from 4pm to 8am without proper notice. Their customer service was extremely rude and unwilling to offer any kind of help or possible solution. In all my years I have never experienced an airline this horrible. Do yourself a favor and stay away from this airline.

    Thomas

    from Canada - December 1, 2022

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    In my opinion, Scoot is one of the best low-cost carriers in SE Asia. Little sister to Singapore Airlines, they deliver a diluted version of a five-star airline to the budget-conscious traveller. The seats are just fine, and the legroom is better than on most budget airlines. Definitely my airline of choice in SE Asia.

    Urs

    from Germany - September 11, 2022

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    BER-SIN-BKK on 08/26/2022
    (booked in April, €346 return)

    At BER, 5+1 check-in counters were open, it went pretty quickly.
    Boarding began at 09:10 and at 09:55 the aircraft was moving towards the runway. Start was at 10:16 am.

    The seats in the EC are sufficiently spaced, the internationally customary distance, the backrests of the seats can be tilted backwards and the headrests can be pushed up and down and adjusted on the sides.
    There is no multimedia offering on the seats.

    Immediately after takeoff, the plane is cooled down extremely, you can’t switch anything off.

    A can of Coke, 320ml, costs 4 Singapore dollars. Credit card and cash are accepted, change is given in SGD. Sometimes, even at night, a cart comes through and drinks and food are sold. Then the festive lighting goes on everywhere for about 30 minutes.

    The flight to SIN was on time and perfect except for the temperature.
    The SIN-BKK plane has very tight seating, at least 5-10 cm less legroom than on long-haul routes, no headrests, backrests cannot be adjusted, no multimedia offerings. But not as cold as the first plane.

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