Delta Air Lines has set up an excellent web page to reassure travellers during the coronavirus outbreak.
In a message to travellers Chief Customer Experience Officer Bill Lentsch, says “nothing is more important than the health and safety of our customers and our employees.
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“When you choose to fly with us, you’re putting your trust in our hands. We’ve worked for years to build a durable, customer-focused business, and everything we’ve learned in the past helps us protect our customers today.
“That includes the way we circulate air in our aircraft with highly advanced HEPA filters, our cleaning processes including our new fogging procedures, how we sanitize and how we respond if a customer is displaying symptoms. And we’re committed to doing more.
The airline’s website address for full details of what it is doing is here.
And here is a letter from the airline’s CEO Ed Bastian that outlines the airlines positive changes to change fees.
