Air New Zealand

My experience with Air New Zealand was disappointing. I noticed they seem to prioritize cost-saving over customer experience, as they will often try to switch you to a cheaper flight if they can. This was the case for me, and I had no choice if I wanted to get back home. Additionally, I received poor treatment from their staff, which added to the negative experience. The treatment was almost discriminatory, which was extremely concerning. Their customer service also did not provide any meaningful assistance when I raised my concerns. I suggest avoiding Air New Zealand and considering other airlines like Qantas or Jetstar.

Air New Zealand upsales their “The Works” package (pick your seat, check in luggage, meal and access to video) when meals and videos are already included in my booking flight! Very misleading marketing scam making you think that by not getting this upgrade we won’t be able to have media / movie access nor food on board.

It is a devilish trick filled with lies instead of selling you just for the checking luggage. They are using the fear factor on passengers and their crew even said that some people on board get movies and others not depending on the flight but I found out that’s totally false (especially for International flights) so why is this airline upselling me for things that we all already have (food and movie access).

Very misleading service to get more $ from us. Very unethical.

Everything about the flight exceeded my expectations, from the super-friendly service to the NZ craft beer and cider, to the compostable food packaging, restaurant quality food and the latest movies. I will always fly Air NZ if I have the option, as it is constently the best airline i have ever experienced.

Great flight across the Tasman even if the A320 is a little noisy in cabin compared to larger jets.
Great F&B, great service, not the cheapest but value for money.

Poor service, food not great , inattentive staff